Terms of Service & Conditions

Core Auto Detailing operates as a mobile automotive detailing service. To perform services safely and efficiently, the Client agrees to provide:

▸Safe & Legal Location: A safe, off-street parking space (driveway, designated stall, or private parking area) with sufficient clearance around the entire vehicle.

▸Property Permissions: It is the Client's sole responsibility to secure all necessary permissions from landlords, condominium boards, or property managers if the service takes place on shared or private multi-family residential property.

▸Water & Power Utility Hookups: Unless explicitly agreed upon in writing prior to appointment confirmation, the Client must ensure working access to an outdoor water spigot and a standard grounded 120V electrical outlet within 50 feet of the vehicle.

The Client acknowledges that detailing cleans, restores, and protects surfaces but does not repair prior structural or cosmetic defects.

▸Pre-Detail Photo Inspection: Our technicians conduct a thorough digital photo/video inspection prior to commencing work. Photos are taken of existing scratches, dents, paint chips, worn leather, damaged rims, and interior tears.

▸Waiver for Pre-Existing Conditions: Core Auto Detailing is NOT liable for pre-existing damage, including but not limited to: oxidized clear coats, deeply embedded stains, previous low-quality repaints/body repairs, loose interior trim, cracked dashboards, eroded window tint, or pre-existing electrical/sensor glitches.

▸Aftermarket Modifications: The Company is not responsible for damage to non-OEM (aftermarket) body kits, custom badges, modified wraps, or unprofessionally installed accessories.

▸Personal Items: All personal items, cash, jewelry, electronics, tools, and weapons MUST be removed from the vehicle prior to our arrival. Core Auto Detailing assumes zero liability for lost, damaged, or misplaced personal belongings left inside the vehicle.

▸Glovebox & Storage Compartments: Technicians will not clean inside closed glove boxes, center consoles, or trunks unless explicitly requested and emptied by the Client.

▸Child Safety Seats (Car Seats): In accordance with Alberta transportation safety liability guidelines, technicians WILL NOT uninstall or reinstall child safety seats. If a car seat is left in the vehicle, technicians will clean around it only. If the area beneath the seat requires detailing, the Client must remove the seat prior to the appointment.

▸Temperature Minimums: Due to equipment freezing risks and chemical application limits, mobile detailing services cannot be safely performed outdoors at ambient temperatures below -5°C (23°F) unless a heated indoor garage with drainage is provided by the Client.

▸Weather Rescheduling: In the event of extreme cold, heavy snow, hail storms, severe lightning, or torrential rain, Core Auto Detailing reserves the unconditional right to reschedule the service to the next mutually available date without penalty to either party.

▸Cancellation Window: Clients may cancel or reschedule their appointment free of charge up to 24 hours prior to the scheduled service time.

▸Late Cancellation / No-Show: Cancellations made within less than 24 hours of the appointment, or situations where our technician arrives on site and cannot access the vehicle/property ("No-Show"), may be subject to a $50 cancellation/service call fee to cover dispatch and operational losses.

▸Inspection & Sign-Off: Upon completion of the service, the technician will invite the Client to conduct a final walk-around inspection.

▸24-Hour Claims Window: If any area was missed or does not meet agreed package standards, the Client must notify Core Auto Detailing within 24 hours via email (hello@coreautodetailing.ca) or phone (+1 403-479-7957). The Company will re-inspect and touch up the specified area free of charge. Claims made after 24 hours of service completion are void.

▸Payment Due Date: Full payment is due immediately upon completion of the service on the same day via Interac e-Transfer, Credit Card, or Cash.

▸Limitation of Liability: To the maximum extent permitted under Alberta law, Core Auto Detailing's total cumulative liability for any claim shall not exceed the total dollar amount actually paid by the Client for that specific detailing appointment.

Excessive Soiling, Heavy Pet Hair & Biohazards: Standard package pricing covers normal vehicle wear and usage. Vehicles with extreme pet hair accumulation, mold, biological hazards (vomit, blood, bodily fluids), or severe neglected contamination require specialized biohazard treatment and additional labor.

▸Core Auto Detailing reserves the right to inspect the vehicle upon arrival and quote an additional fee prior to starting work. If the Client declines the additional charge, the appointment may be canceled subject to our standard service call fee.